Kuwait has escalated its suppression on traveling representative violations after receiving 3, 012 issues in 2025, enforcing brand-new charges on offices and brokers located in charge of scams, transgression and violations of licensing rules.
The steps form component of a wider initiative by the Public Authority for Civil Air travel to shield tourists’ civil liberties and bring back self-confidence in the country’s traveling market.
The authority’s problem and settlement committee reported substantial action throughout 2025 On October 22, 2025, penalties were issued for 66 offenses involving travel representatives that breached social media sites licensing regulations and related standards, while 2 people were prosecuted for breaking organization permit policies.
Kuwait traveling fines
On November 13, new fines were imposed versus eight travel representatives and one aviation firm for additional infractions.
According to Abdullah Al-Rajhi, Supervisor of the Air Transport Division at PACI and head of the board, the authority maintains an updated data source of 890 offices and companies, making up 728 travel offices, 89 shipping offices and 73 airline companies, all under its regulatory oversight.
Al-Rajhi claimed PACI plays an all natural control function in keeping an eye on accredited offices and finding offenses. He stressed the authority’s dedication to guarding visitors and stopping fraudulence through regulatory measures and active market guidance.
Between January 1 and September 2025, PACI’s complaint department got 3, 012 grievances, highlighting the range of consumer problems concerning travel-related misconduct.
Cyber rip-offs and scams under examination
Al-Rajhi noted that the authority is very closely tracking brand-new forms of virtual fraud together with the Interaction and Infotech Regulatory Authority (CITRA). These include:
- Fake ticket sales
- Prohibited brokers
- Unlicensed offices
- Illegal extra fees
- Incorrect marketing offers on social media
Looking ahead, Al-Rajhi stated PACI is creating a future plan to enhance tracking systems, boost participation with safety and security and profession firms, and introduce public awareness projects to deal with fraud and promote secure reservations.
Sector calls for continued action
Mohammad Al-Mutairi, Chairman of the Kuwait Travel and Tourist Agencies Association, criticised unlicensed brokers and rogue travel representatives for damaging the reputation of the nation’s traveling industry and wearing down customer depend on.
He claimed accredited travel offices operate within official laws and birth lawful and specialist duty toward their customers.
Secret grievances, he kept in mind, include phony tickets, terminations without notification and deceptive tourist promos with fake social media sites accounts.
Al-Mutairi included that collaborated initiatives in between the organization, the Ministry of Business and Sector and PACI have actually brought about a considerable decline in grievances compared to in 2014– evidence that stricter enforcement and public understanding are starting to produce positive outcomes.
