Etihad Airways has been named the world’s second-best airline in the 2025 AirHelp Rating, one of one of the most thorough international airline company positions. The Abu Dhabi-based provider achieved an overall rating of 8 07 out of 10, climbing nine areas from the previous year and sealing its position among the globe’s air travel elite.
The AirHelp Score ranks airlines based upon 3 crucial variables: on-time efficiency, consumer viewpoint, and insurance claim handling. The 2025 outcomes were drawn from trip information between 1 October 2024 and 30 September 2025, in addition to studies of more than 11, 500 passengers throughout 60 countries.
Etihad attains worldwide airline company excellence
Etihad’s increase comes throughout a duration of solid growth for the airline. Over the past year, it has actually expanded its fleet to 120 aircraft, broadened its worldwide network to more than 100 locations, and lugged 19 per cent extra passengers year-on-year. The service provider continues to be identified for its high requirements of punctuality, service, and client treatment.
Antonoaldo Neves, Ceo of Etihad Airways, said: “Climbing to one of the top 2 airline companies in the world is a phenomenal accomplishment and a clear validation of whatever we are constructing at Etihad.
“While quickly growing our network, fleet and visitor numbers, we have actually stayed laser concentrated on what truly matters: getting our visitors there on schedule, supplying thoughtful and genuine friendliness at every touchpoint, and on call them when plans change. This ranking is proud acknowledgment for each single participant of our people who make that promise real, flight after flight.”
Tomasz Pawliszyn, President of AirHelp, commented: “Etihad Airways’ surge to 2nd place around the world, with a total rating of 8 07, goes over. Climbing up 9 areas in a solitary year reflects the airline’s solid commitment to the guest experience, especially concerning on-time performance and customer contentment. Today’s visitors anticipate honesty, responsibility, and integrity. We delight in to see Etihad setting such a solid instance for the market this year.”
The AirHelp Score’s client viewpoint statistics examines crucial elements such as cabin staff, comfort, tidiness, food, and entertainment, while its case handling rating gauges how effectively and rather airlines deal with traveler settlement for flight disturbances.
Etihad’s continued global acknowledgment highlights its change right into one of the world’s most reputable and guest-focused service providers, adding to Abu Dhabi’s placement as a leading worldwide aeronautics hub.
