In 2025, Abu Dhabi moved decisively from vision to execution, scaling sovereign digital facilities, releasing real-world AI use situations and investing in the skills and abilities of its individuals.
This human-centred strategy underpins the Abu Dhabi Government Digital Technique (2025– 2027, guaranteeing advancement developments together with count on, accessibility and empathy.
Abu Dhabi Federal Government Digital Method
In January 2025, DGE introduced the Digital Approach, backed by AED 13 bn ($ 3 54 bn) in investment. The programme targets 100 percent end-to-end digitisation of federal government procedures, release of more than 200 AI options across federal government, full sovereign cloud movement and the intro of a merged ERP system.
The technique is forecasted to contribute AED 24 bn ($ 6 53 bn) to GDP and develop 5, 000 new work, sustained by a future-ready abilities agenda made to reinforce management, talent and digital self-confidence across all government entities.
Ahmed Tamim Hisham Al Kuttab, Chairman of the Division of Federal Government Enablement– Abu Dhabi, claimed: “In Abu Dhabi, we are building the government of the future, where AI is innate to its foundation. And in 2025, we proved just how this isn’t a far-off vision, it’s our day-to-day reality and currently changing the lives of millions.
“I am deeply proud of what we have achieved at DGE and in collaboration with other Abu Dhabi Government entities and ecosystem companions. Whatever we construct comes back to one concern: how do we make individuals’s lives easier? Momentum is building, and Abu Dhabi is leading as we reinforce our placement as the global benchmark for an AI-native government.”
AI in Abu Dhabi
TAMM, Abu Dhabi’s AI-powered extremely application, emerged as an international sign of the emirate’s management in 2025 The system won three significant awards:
- Best e-Government Job at the UN-backed WSIS Prizes 2025
- Finest Extensive Government Application in the GCC at the Gulf Digital Government Awards
- Quality in AI-Powered Solutions at the UAE AI Honors
TAMM currently serves 3 8 m individuals across more than 1, 150 services in 90 -plus languages. The platform fixes 95 per cent of demands via AI and has finished greater than 1 9 m service cases using conversational AI.
The launch of TAMM AutoGov, referred to as the globe’s very first AI public slave, marked a change from reactive to anticipatory solutions by automatically handling licence renewals, clinical consultations and various other recurring demands without user triggers.
Dr. Mohamed Al Askar, Director-General of TAMM, claimed: “By getting rid of over 36 m clients brows through every year and resolving 90 per cent of requests within someday, we are developing a government that doesn’t simply secure individuals’s time, it offers it back. With a 92 5 per cent customer complete satisfaction rate, TAMM demonstrates that remarkable civil service is our everyday reality in Abu Dhabi.
“It has been another remarkable year for TAMM, and we are only beginning. In 2026, we will push even further as we scale the next frontier of positive, AI-native experiences for every single area we offer.”
People-centric approach
Abu Dhabi’s transformation has been driven by its people. In 2025, 95 percent of public sector staff members completed AI training, producing among one of the most AI-literate federal government labor forces internationally
The year also saw the launch of the Al Jadaara Leadership Development Program, recognising top-performing public field ability and reinforcing the government’s focus on electronically confident leadership for an AI-powered era.
Principal Digital and AI Officers were designated throughout every Abu Dhabi Federal government entity, installing AI leadership within organisations and marking one of the most substantial structural changes of the year. In parallel, the rollout of AI Majalis throughout the emirate established inclusive learning centers to furnish people and locals with standard AI abilities.
Wesam Lootah, Director-General at DGE, claimed: “When over 40 federal government entities interact with one common vision to use AI as a means to enhance the lives of every single individual, change increases meaningfully.
“This year, we constructed the structure for what an AI-native government resembles: protected digital identification, sovereign cloud, positive solutions, and human-centred style at scale.”
Technology leadership
Abu Dhabi’s leadership was showcased at GITEX Global 2025, where the Abu Dhabi Federal government Pavilion drew in a record 55, 000 site visitors and provided 55 AI-powered efforts and partnerships. Collaborations with Microsoft and G 42 increased sovereign cloud ability, while the Unified Government Information Centre, released with e&&, delivered safe, AI-ready facilities for crucial federal government data.
The development of the Abu Dhabi Effortless Client Experience Technique, powered by more than 600, 000 information factors from client feedback, caused 400, 000 less service centre sees, 23 percent less steps and 64 percent less consumer requests.
With Abu Dhabi’s populace growing 7 5 percent to exceed 4 1 m locals, the emirate is readied to proceed drawing in international skill, families and trendsetters. In 2026, DGE plans to broaden proactive AI-powered journeys, range venture AI use instances across fields and more enhance the sovereign digital facilities supporting the federal government’s change.
